Refund policy

REFUND POLICY

At GEN Z STREET we strive to provide high-quality products.

All sales are final. For returns please see the policy below. 

In General replacements and exchanges are not applicable

However a refund may be considered under the following circumstances

• If the product received is damaged or defective
• If the wrong product is delivered
• For any other reason, a return may be requested within the Stipulated time with it will be subject to approval.

To request a refund login to your customer account with your email id and raise a return request or contact us within 3days or 72hours of delivery with proof (images/video). No returns will be accepted post 72 hours from delivery. Kindly Keep all the original tags, packaging etc. with the product.

No refunds will be processed for:
-  products used by the customer 
-  products damaged at the customer’s end
- for products where it’s explicitly mentioned at product page that No Returns.

It will be at sole discretion of GEN Z STREET or accept or refuse returns. In cases where return is considered for the aforesaid reasons, we request you to give us 7-21 days to process the return.

After the refund is processed, refund amount will be credited to your original payment method within 7 - 15 days.

Policies are subject to change without notice.

For any support, contact:
Email: support@genzstreet.com
Phone: 8989012266